Return Policy

Every device is fully tested and demonstrated at the counter — battery health, display, cameras, network, biometrics and accessories. We encourage you to spend as much time as you need before completing payment. Once the bill is generated and the device is handed over, the sale is treated as final.

We do not offer returns purely on the basis of change of mind, as pre-owned devices are hand-picked and priced individually. If you are unsure, please take the time to inspect before paying.

Within 7 days of purchase, we will replace or refund the device if:

• The device fails to power on or exhibits a critical hardware fault that was not disclosed at the time of sale.
• A functional issue disclosed as fixed is found to still be present.
• IMEI / serial number of the device does not match the bill.

The device must be returned in the exact condition it was sold in, with the original bill, box (if provided) and accessories. Physical damage, liquid damage, unauthorised repair or tampering voids this cover.

Eligible devices carry a store warranty (typically 3 to 6 months, printed on your invoice) covering internal hardware faults that are not caused by the user. Warranty covers:

• Motherboard / logic-board failures.
• Display, speaker, mic, cameras and charging port failures not caused by physical damage.
• Battery drop-outs beyond normal wear (subject to inspection).

Warranty does not cover:

• Physical, cosmetic or liquid damage.
• Software issues, iCloud / Google account lockouts caused by the customer, or unauthorised jailbreak / root.
• Accessories such as chargers, cables, cases and screen protectors.
• Any device opened or repaired outside our store.

Devices you sell or exchange with USED MOBILES cannot be reclaimed once the transaction is complete and the device has entered our inventory. Please remove all personal data, disable Find My / anti-theft locks and remove SIM/memory cards before handing over.

• Diagnostic inspection: same day, in most cases.
• In-house repair under warranty: 3–10 working days.
• Replacement subject to availability of an equivalent unit; if unavailable, a pro-rata refund is issued.

Bring the device and the original bill to our store, or call 090004 64640 / WhatsApp +91 90004 64640 first so we can guide you. Claims cannot be processed without the original invoice.