Refund Policy
Last updated: January 2026
This policy explains when and how USED MOBILES issues refunds for reservation advances paid online and for purchases completed in-store. Please read it carefully before reserving a device.
1. Reservation advance — overview
USED MOBILES lets you reserve a specific pre-owned device by paying a small refundable advance online. The advance holds that exact unit for you for a limited period so you can visit the store, inspect it, and complete the purchase.
2. When you are entitled to a full refund (100%)
- The device turns out to differ materially from the listing (wrong model, wrong storage, undisclosed major defect) when you inspect it in-store.
- We are unable to hand over the reserved device for any reason on our side (already sold, damaged during handling, etc.).
- Duplicate or accidental payment for the same reservation.
- The reservation is cancelled by us before you arrive.
3. Partial refund (50%) — customer cancellation
If you cancel your reservation before the hold period expires and none of the conditions in Section 2 apply, 50% of the advance is refunded and 50% is retained to cover the opportunity cost of holding the device off the shelf.
4. No refund
- You do not visit the store within the reservation hold window and do not communicate with us.
- You attempt to cancel after the reservation has already been converted to a sale in-store.
- The advance was paid using unauthorised means and is subject to chargeback investigation.
5. In-store purchases
Once a device is billed and handed over in-store, the sale is treated as final. Post-sale issues are handled under the Return Policy and applicable warranty terms, not as refunds. Please inspect the device thoroughly before completing payment.
6. Refund method & timelines
- Refunds are issued to the original payment source used for the reservation (UPI, card or netbanking).
- Once approved, refunds are initiated within 2 business days. The amount typically reflects in your account within 5–7 business days, depending on your bank / UPI provider.
- For cash-billed in-store transactions where a refund is authorised, refunds are issued via bank transfer to an account in the buyer's name.
7. How to request a refund
Contact us with your reservation reference and payment details:
- Phone: 090004 64640
- WhatsApp: +91 90004 64640
- In person at the store during business hours.
8. Disputes
If you disagree with a refund decision, please write to us within 7 days. Any dispute arising from this policy is subject to the jurisdiction of the courts of Hyderabad, Telangana.