Privacy Policy

USED MOBILES ("we", "us", "our") is a retail store dealing in pre-owned smartphones, located at Hyder Manzil, 7 Tombs Rd, beside Al Ameen Meat Mart, Samata Colony, Toli Chowki, Hyderabad, Telangana 500008. You can reach us on 090004 64640 or WhatsApp +91 90004 64640.

We only collect what we need to serve you. This can include:

• Contact details — name, phone number, email or WhatsApp number when you reserve a device, request a quote or contact us.
• Reservation & payment data — the product you reserved, advance amount, transaction reference and payment status. Payment card / UPI credentials are never seen or stored by us; they are handled directly by our payment gateway.
• Device information — for buy-back or exchange, the make, model, IMEI, physical condition and photographs of the device you offer to us.
• Usage data — basic analytics like pages viewed, device / browser type and approximate location, collected via cookies and standard server logs.

• Processing reservations, advance payments, invoices and warranty records.
• Communicating about your order, exchange offer or service request (call, SMS, WhatsApp or email).
• Verifying identity and IMEI/ownership for devices we buy back.
• Preventing fraud, chargebacks and misuse of the reservation system.
• Meeting tax, GST and other legal obligations under Indian law.
• Improving the website and understanding which products customers are looking for.

We do not sell your personal information. We share limited data only with:

• Payment gateway — to process reservation advances and refunds securely (e.g. name, phone, amount, order reference).
• Logistics or repair partners where a service explicitly requires it.
• Government / regulatory authorities when required by law.

Our website uses a small number of cookies to keep you signed in (where applicable), remember preferences, and measure site performance. You can disable cookies in your browser; core browsing will still work, but some features may not.

We retain transaction and invoice data for as long as required under applicable tax and accounting laws (typically 8 years for GST records). Reservation records that never convert to a sale are retained for a limited period for fraud prevention and analytics, and then anonymised or deleted.

We use reasonable technical and organisational safeguards — encrypted connections (HTTPS), scoped database access, and PCI-compliant payment processing — to protect your information. No system is 100% secure, and you share information with us at your own risk.

You may contact us to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or outdated.
• Request deletion of information we are not legally required to keep.
• Opt out of promotional messages at any time.

To exercise these rights, call 090004 64640 or write to us on WhatsApp.

Our services are intended for customers aged 18 and above. We do not knowingly collect personal information from minors.

We may update this policy as our business and applicable laws evolve. The "Last updated" date at the top of this page will always reflect the current version.

For anything privacy-related, contact USED MOBILES at Hyder Manzil, 7 Tombs Rd, beside Al Ameen Meat Mart, Samata Colony, Toli Chowki, Hyderabad, Telangana 500008. Phone 090004 64640, WhatsApp +91 90004 64640.